93ph terms of service Bangladesh

These 93ph terms of service Bangladesh explain the legally binding rules for using our online casino and betting services, including the website, mobile experience, and related features. By accessing the platform, you confirm you understand how account registration, KYC, deposit terms, withdrawals, bonus terms, and player safety controls work. If you want practical help using the platform, you can also visit Home or reach support through Contact for guidance on limits and verification. Please read carefully before you place any wager, because gambling involves risk and losses are possible.

1. Acceptance of Terms

By accessing or using our platform, mobile app, or any related services, you agree to these Terms of Service and confirm you have read and accepted them in full. These Terms create a legally binding agreement between you and us. If you do not agree, you must stop using the services immediately. We may update, amend, or replace these Terms at any time to reflect operational, security, or compliance needs, and the updated version becomes effective when posted on the platform. Your continued use after changes are posted means you accept the revised Terms.

2. Eligibility

You may only use the services if you meet all eligibility requirements. Age is strictly 18+ and underage gambling is prohibited; we may request proof of age and identity at any time and restrict access until verification is completed. Our services are intended for users based in Bangladesh, and you are responsible for ensuring your participation complies with any applicable local laws and regulations. You must have full legal capacity to enter into this agreement. If you are currently under self-exclusion or any responsible gambling restriction on our platform, you may not register or use services until that restriction ends.

3. Account Registration and Security

To register, you must provide accurate, complete, and up-to-date information, including your real name, date of birth, and a valid mobile number that matches your bKash or Nagad account where applicable. You may only hold one account per person; multi-accounting is prohibited and may result in account closure and forfeiture of balances, bonuses, and pending withdrawals. You are solely responsible for keeping your credentials secure, including your phone access, password, and any PIN or verification codes. Any activity, bet, deposit, or withdrawal made through your account is treated as authorized by you.

3.1 KYC and Verification

We apply KYC checks to protect player safety, prevent fraud, and meet AML expectations. You agree that we may request, verify, and store documentation needed to confirm your identity and payment ownership. Acceptable documents may include a government-issued photo ID such as a National ID card or passport, proof of address, and proof that the payment method used for deposits belongs to you. We may request additional information where required to verify unusual activity, resolve disputes, or process withdrawals. If you fail or refuse to complete KYC, we may restrict deposits, void promotions, delay withdrawals, or close the account.

4. Deposits and Withdrawals

You may deposit and withdraw only using payment methods we support and only from accounts or wallets that you own. We do not accept third-party deposits, third-party withdrawals, or transfers intended to disguise ownership or source of funds. We may apply checks to confirm that the name, phone number, and wallet details match your registered profile, and we may require KYC before processing withdrawals. You are responsible for entering correct payment details; if you provide incorrect information, transactions may fail or be delayed and we are not liable for resulting losses or fees charged by external providers.

4.1 Supported Payment Methods

For players in Bangladesh, we support mobile financial services and other methods based on availability and compliance checks. Supported payment options include bKash (instant), Nagad (instant), Rocket mobile banking, and USDT/Tether via supported blockchain networks. Availability may vary by technical conditions, provider rules, or security reviews. We may add or remove methods at our discretion, including limiting certain methods for specific accounts based on KYC status, risk flags, or AML screening. You must ensure your wallet or account is active, verified with the provider, and able to send and receive funds.

4.2 Deposit Terms

The minimum deposit is ৳100 or the USDT equivalent shown at the time of payment. Deposits are typically credited instantly once the payment provider confirms the transfer, but delays may occur due to provider outages, network congestion, compliance checks, or incorrect reference details. We do not charge deposit fees; however, your payment provider may apply its own charges, and you accept those costs. Deposits must be made from a payment method registered in your own name and controlled by you. If we detect third-party funding or suspicious sources, we may reverse funds or restrict the account.

4.3 Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes, but timing can vary due to KYC reviews, payment provider processing, blockchain confirmations for USDT, or security checks. Where possible, withdrawals must be made to the same payment method used for deposits to reduce fraud and support AML controls. We reserve the right to request KYC or additional documentation before approving any withdrawal, and we may delay or refuse withdrawals that appear suspicious, inconsistent with normal play, or linked to prohibited activity. Minimum and maximum withdrawal limits may apply and can be adjusted for risk management.

5. Bonuses and Promotions

Promotions are offered at our discretion and are governed by bonus terms stated on the relevant offer page. If you accept a promotion, you agree to comply with wagering requirements and any game contribution rules before funds become withdrawable. Wagering multipliers may vary by promotion, such as 10x, 20x, or 30x, and you must meet them within the stated time limits or the bonus and related winnings may be forfeited. Only one bonus is allowed per person, household, IP address, or device unless we explicitly allow otherwise. We may also apply maximum bet limits while a bonus is active.

5.1 Promotion Abuse Controls

We actively monitor for bonus exploitation and unfair advantage play to protect the integrity of the platform and other users. Prohibited conduct includes, without limitation, hedging across outcomes, coordinated play between accounts, systematic abuse of wagering requirements, creating multiple accounts to claim offers, or using payment patterns that indicate promotion farming. If we reasonably believe abuse has occurred, we may void bonus funds, remove winnings linked to the promotion, reset wagering progress, limit future eligibility, or close the account. We may modify, suspend, or cancel promotions at any time, including where errors occur in offer display or allocation.

6. Responsible Gambling

Gambling is entertainment and not a way to earn income. You are responsible for deciding whether to play and for managing your budget and time. We provide tools to support safer play, including deposit limits that can be set daily, weekly, or monthly by contacting support, and self-exclusion options for temporary or permanent breaks. Cool-off periods can be requested for 24 hours, 7 days, or 30 days, and we may provide reality checks such as session duration reminders. If you share a device with minors, we recommend parental control tools and strict access controls to prevent underage use.

7. Prohibited Activities

Any violation of this section may result in immediate account termination, forfeiture of balances and winnings, cancellation of pending withdrawals, and potential reporting to relevant authorities where required. Prohibited activities include fraud, identity theft, use of stolen credentials, chargebacks or payment reversals intended to avoid legitimate losses, and misrepresentation of personal details. Multi-accounting is strictly forbidden. Money laundering attempts are prohibited and we apply AML monitoring to detect suspicious activity. Collusion to manipulate outcomes, use of bots, scripts, or automated tools, exploitation of software bugs, unauthorized access to other accounts or our systems, and abusive behavior toward staff or users are also prohibited.

8. Intellectual Property

All platform content, software, design elements, trademarks, logos, and related materials are owned by us or licensed to us and are protected by applicable intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful entertainment purposes only. You may not copy, reproduce, republish, reverse engineer, decompile, modify, distribute, or create derivative works from any part of the platform without our prior written consent. Third-party game providers, including JILI, PG Soft, Pragmatic Play, Spribe, and Evolution Gaming, retain all rights to their own content and software.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from delays, outages, or technical faults. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity. You accept full responsibility for your gambling decisions and any losses. Our aggregate liability to you for any claim is capped at the total amount of your deposits made in the 90 days prior to the event giving rise to the claim.

10. Termination and Inactivity

You may request account closure by contacting support, and any remaining balance will be made available for withdrawal subject to KYC and security checks. We may suspend or terminate your access at any time if we suspect a breach of these Terms, fraud, prohibited activity, failure to complete KYC, or if required by regulatory, security, or risk management reasons. We may also close accounts after 12 months or more of inactivity, and we may require verification before releasing any remaining balance. Termination does not affect rights or obligations that by their nature should survive, including AML reviews and dispute handling.

11. Governing Law and Disputes

If you have a complaint, you agree to contact support first and allow us a reasonable opportunity to resolve the issue informally. If informal resolution fails, the parties will attempt mediation before proceeding further. If the dispute is not resolved through mediation, it will be finally settled by binding arbitration conducted in English, on an individual basis only. You agree not to bring claims as part of a class action, collective action, or representative proceeding. You also agree that you will provide accurate records and information relevant to the dispute, including transaction references and verification documents where requested.

12. Changes to Terms

We may update these Terms at any time, and changes take effect immediately upon posting on the platform. Where we consider a change material, we may provide notice through the platform interface or via email or other contact details associated with your account. It is your responsibility to review the Terms regularly and to stop using the services if you do not accept the updated version. Continued access or use after changes are posted confirms your acceptance. For related notices about data handling and risk disclosures, you should also review Privacy Policy and Disclaimer.

13. Contact Us

For account help, KYC questions, deposit and withdrawal support, responsible gambling tools, or complaints, contact our support team through the official channels listed on the platform. We aim to provide 24/7 assistance in Bengali and English, with a target response time within 24 hours depending on case complexity and verification needs. For faster handling, include your registered phone number, transaction reference (for bKash, Nagad, Rocket, or USDT), and a clear description of the issue. If you believe your account has been compromised, contact support immediately so we can help secure access and review recent activity.